Job Summary

Under the direction of the Supervisor of Technology Support Services, performs specialized work.  Work involves implementing, maintaining, servicing and monitoring computer hardware (desktops, laptops and mobile computing devices), associated peripherals, applications and network connectivity.  Position carries out installation, testing, and technical tasks in support of computer hardware (desktops, laptops and mobile computing devices), associated peripherals, applications and network connectivity.  Position provides professional, courteous and timely customer service to staff and students.  The work can be assigned to a site or dispatched from the help desk. 

Essential Duties

1. Installs and tests computer hardware, network connectivity, applications, peripherals and other computer related components/equipment.
2. Maintains, repairs, upgrades, and enhances computer hardware, software, peripherals and other computer related components/equipment.
3. Performs system level diagnostics and preventative maintenance to ensure computer hardware, network connectivity, applications, and associated peripherals are operational.
4. Responds to emergency work requests; troubleshoots system failures and errors; diagnoses, isolates, and resolves system related problems ensuring timely results and minimal disruption of operations.
5. Skilled in the use of tools and equipment employed in testing and repairing of equipment.
6. Responds to questions and needs of end-users concerning supported systems.
7. Interacts with other departmental team members to troubleshoot and resolve system-level problems.
8. Updates system documentation to record installations, upgrades, configurations, etc.
9. Utilizes appropriate safety equipment in the performance of duties.
10. Tracks all work performed in the help desk work order system.
11. Travels to and from school's/work sites in the performance of duties.
12. May assist in training others.
13. Conforms to all departmental procedures and policies.
14. Models nondiscriminatory practices in all activities.

(These are intended only as illustrations of the various types of work performed.  The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Minimum Qualifications (Knowledge, Skills and Abilities Required)

• Must possess a High School diploma and 5 years of experience in computer support or any combination of education and experience to include industry certifications that provide the noted knowledge, skills, and, abilities to perform the essential duties.
• Must possess a significant knowledge of the operation and repair and the principles and practices used in the configuration, installation, testing, and maintenance of computer systems, operating systems, collaborative applications, printers, interactive white boards, display projectors, and printers (experience with Dell computers, Microsoft operating and application systems, Hewlett Packard printers, and SMART technologies is preferred). Must possess significant knowledge of client computer characteristics on a local area network in an active directory environment (experience with TCP/IP, OSI model, Microsoft Active Directory, Group Policy, DHCP and DNS is preferred).
• Must possess strong troubleshooting skills and the ability to diagnose/resolve computer system, application and associated peripheral problems.
• Must possess strong skills in the use of the instruments and tools of the trade.
• Must possess the ability to interpret and apply specialized technical manuals and reference materials.
• Must possess the ability to prioritize tasks in order of importance; work independently and as a team member; and establish and maintain effective working relationships with co-workers and end-users.
• Must possess a valid driver's license with a good driving record.

For a complete job description visit http://sbo.nn.k12.va.us/hr/jobs/descriptions/Technology_Support_Specialist_II.pdf